Shipping policy

Shipping Policy

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Thank you for shopping with us. We are committed to delivering your order quickly, securely, and efficiently. Please review our shipping policy below for full details on how we process and ship orders.

📦 Shipping Locations

We are based in the United Kingdom and currently ship:

  • Throughout the UK

  • International destinations (availability may vary by product and location)

If your country is not available at checkout, please contact us before placing your order.

🚚 Shipping Partners

To ensure reliable delivery, we work with trusted third-party logistics providers, including:

  • Royal Mail

  • DPD

  • FedEx

  • Riverstone Logistics

  • BeWay Logistics

The courier used for your order will depend on your location, package size, and selected shipping method.

⏱️ Order Processing Time

  • Orders are typically processed within 1–3 business days (Monday–Friday, excluding public holidays).

  • Once your order has been processed and dispatched, you will receive a confirmation email with tracking details (where available).

Please note that processing time is separate from shipping time.

🚛 Estimated Delivery Times

United Kingdom

  • Standard Shipping: 2–5 business days

  • Express Shipping (if available): 1–2 business days

International Shipping

  • Standard International: 7–15 business days

  • Express International (if available): 3–7 business days

Delivery times are estimates and may vary due to customs clearance, weather conditions, or courier delays beyond our control.

💷 Shipping Costs

Shipping costs are calculated at checkout based on:

  • Delivery location

  • Package weight and size

  • Selected shipping method

Any applicable shipping fees will be clearly displayed before you complete your purchase.

🌍 Customs, Duties & Taxes (International Orders)

For international orders:

  • Customs duties, import taxes, or additional fees may apply depending on your country’s regulations.

  • These charges are the responsibility of the customer and are not included in the item price or shipping cost.

We recommend checking with your local customs office for more information before ordering.

📍 Tracking Your Order

Where available, tracking information will be provided once your order has been dispatched.
Please allow up to 24 hours for tracking updates to appear after receiving your shipping confirmation email.

❗ Delays & Lost Packages

While we do our best to ensure timely delivery, delays may occasionally occur due to courier issues or external factors.

  • If your order is delayed beyond the estimated delivery time, please contact us and we will assist you.

  • If a package is confirmed lost in transit, we will work with the courier to resolve the issue and arrange a replacement or refund where applicable.

🏠 Incorrect Address Information

Please ensure your shipping address is entered correctly at checkout.

  • We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

  • If an order is returned to us due to an address error, additional shipping charges may apply for re-delivery.

📩 Contact Us

If you have any questions about shipping or your order, please contact our customer support team at: info@novatektrading.com